QUICK FAQ'S PLEASE READ:​

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• Our food isn't spicy unless you request it that way.

• Please read the full description under the plan/ package you select.

 

Deliveries: 

• Delivery fee's are NOT included in the price on a sales package. If you order multiple weeks the delivery fee applies weekly! 

• We deliver Tuesday & Fridays between 9am-2pm. Orders need to be in & paid for by  Sunday (if there's space) for Tuesday delivery. We take 30 cleaners per week and usually fill up by Friday/ saturday. 

• For fresher meals, you can arrange for deliveries twice weekly, however, the delivery fee will apply twice.

• If you live in a gated community or complex it is your responsibility to make sure we have a gate code or some form of access to deliver your meals. If we can not gain access the driver will contact you and wait no more than 10 minutes. 

• Delivery fee applies weekly if you purchase a package, it won't reflect that when you place your order online so we will send an invoice that will reflect the weekly charge.

• Someone needs to be present to receive the order or you can leave a cooler with ice outside for the delivery.

• Please send all correspondence through email, please do not text.

• If a holiday falls on a Monday, orders go out on the next delivery day on Wednesday instead of Tuesday, as Monday is our usual Prep day. We do not prep on holidays. You can opt to skip the week of a holiday, just give us notice via email.

• If you miss a delivery, you will be required to pay a redelivery fee.

• We do not deliver on Saturdays, Sundays and Mondays.

• If you need to postpone a delivery or make any changes to a meal plan we need to be notified within 72 hours of the delivery date. Less than  24 hours you will lose the delivery or be moved to the next delivery date.

• NO EXCEPTIONS can be made, absolutely no refunds!

• If you've already started a meal plan we can come up with a solution. 

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Additional questions or issues with ordering?

Please contact us at: info@spicygirlmealprep.com