Terms of Service,
Please read this agreement carefully
to ensure you understand
Preparation of your order begins within 24 hours after your order has been confirmed. We cannot accept cancellations once your order has been confirmed. If you request to postpone a delivery we just need to know the date and we’ll change it for you. We need at least 72 hours notice of a postponement request. We deliver Tuesday & Fridays between 10am-2pm. Orders need to be in by Saturday at 5 for Tuesday delivery and orders need to be in by Tuesday at noon for Friday delivery. If you order after these deadlines orders will be rolled over to the next delivery date.
We are not responsible for spoilage, as we prepare all dishes fresh and follow all food safe handling criteria right to your door. We recommend keeping meals no more than 5 days without freezing. You must report your issues in writing and with photos within 24 hours of the meals being delivered. Every meal is made to order, we do not store cooked food for days then ship it to you. The food will last 3-5 days depending on the type of meals you order. Seafood and Salads typically is 3 days and Beef, Poultry and Vegetables up to 5 Days. You can freeze all meals except salads and eat at a later date.
Someone needs to be home to receive the order or you can leave a cooler with ice out. Unfortunately We do not offer pick up, Our commercial kitchen is non-customer facing. We currently do not have a pickup location but are working on it! Stay tuned for updates!
If our driver tried to reach you and could not, it is likely your meals were returned to our facility. Please contact us to via email if this occurs. We are closed on the weekends so if it is a Friday delivery you’ll most likely have to wait until Monday to pick up. If you’d like it to be redelivered we can arrange that on our next delivery date for an additional delivery fee.
Because we use 100% all natural and fresh ingredients, meals are subject to change without notice. In the event that a meal, or ingredients for a particular meal are unavailable, we reserve the right to reconstruct dishes without notice.
We take food safety very seriously. All of our staff are experienced, food handler certified kitchen personnel. We follow safety protocols to your front door. The safety and wellbeing of our clients has and will always be our #1 priority.
We are a family owned business you can trust. We ask that you please understand we are trying to run this business as smoothly as possible to keep our food fresh, keep cost as low as possible, and maintain great standards for our clients.
If you are not satisfied with your meals for any reason,
please contact our team at:
ALL SALES ARE FINAL